Shields Road in Byker is home to a two-storey brick building that combines library services with a customer hub for Newcastle council. The East End Library And Customer Hub sits at numbers 83-85, operating Monday to Friday from 08:30 to 16:30 to serve residents of the eastern neighbourhoods. The facility provides access to council services alongside traditional library functions, making it a practical stop for anyone needing to sort administrative matters or browse books in the area.